Home | Products | Checkout | Contact | Privacy | Shipping |  Return Policy | About Us | Blog  
 
  Returns    
 

Login Status  Login Status

Not logged in

» Login
Shopping cart  Shopping cart
0 Product(s) in cart
Total $0.00
» Checkout

 


Greatlakesbuy.com© is an assumed name of JetmoLLC©, Copyright 2007-2013
The GreatLakesBuy.com LOGO and all content is Copyrighted by JetmoLLC
All Trademarks, Names, and Logos on this site belong to their respective owners.


Merchant Services

 

 

GreatLakesBuy Return Policy

This Return Policy is included in our Terms and Conditions page.
Upon the checkout procedure you agreed that you read
Our terms and conditions page.

Just contact us! We are friendly and easy to talk too.
Our more strict policies below are mostly for electronics due to many attempted fraud  cases.

Glassware If not broken will only cost you return shipping, as long as all wrapping and boxes are included. If you received a piece broken, just call us and if the item is in stock, we will sent out a replacement.

If you need to return an item, e-mail us at customerservice@greatlakesbuy.com and inform us of the reason for the return. If we authorize a return, you will receive a (RMA) Return Merchandise Authorization number

No Products will be Returned without an "RMA" number

No Products will be Returned without an RMA number. Some items may be non-returnable as noted in this document.
If we do Authorize a Return the terms listed below apply!

Preparing the Merchandise for Return:

    • Pack up all parts for the Return. Merchandise must be in Resalable Condition
    • Try to make it look as if it were on a store shelf.
    • Important, don’t write on or damage the retail box so GreatLakesBuy can fix it and sell it as refurbished.
    • The RA# must be clearly visible on the outside of the package.
    • Do not write or apply shipping labels directly on the manufacturers packaging.
    • Box all returns in appropriate shipping cartons. Preferably in the shipping box it came in.
    • All returns must be received within 15 days of the RA issue date. After 15 days the RA will be cancelled.
    • GreatLakesBuy will subtract any amount from your return funds for any item components discovered missing.
    • Credit is returned to credit card on Returned Merchandise after GreatLakesBuy Receives and Inspects the Return Merchandise.
    • Important:  Restocking Fees applies to the following the Rules Minus Shipping.
      • Unopened Merchandise will get full amount applied.
      • Opened, Unused Merchandise will be charged a 15% Fee. (Cost of Reselling as refurbished)
      • Used Merchandise will be charged a 25% fee. (Cost of Reselling as used)
      • Broken Merchandise will be sent back to Customer with no Refund.
    • Acceptance of this RA indicates customer has agreed to this Return Letter.
    • Important: You must provide a signature below and send a Signed Copy of this letter with the Merchandise to show that you are in Acceptance with these Terms that are provided in our Terms and Conditions page at our Web Site in which you agreed to in our Cart. Failure to provide this information may void the Money Owed to You. 
    • Send returns to the following address; do not send to the Georgia address as you will not get your money owed. That is our distributor. We are a home business.

     The address will be provided with the RMA Number


GreatLakesBuy is not responsible for freight charges or shipping charges for any returned item.

GreatLakesBuy reserves the right to charge a minimum of 15% to 25% fees for restocking, processing and cancellation on any and all returned items. ( See "Preparing the Merchandise for Return" above ) If returned item is an unopened Item then customer will receive a store credit for the original purchase price less a minimum 15% restocking and cancellation fee. if the item has been opened, then the item must be in the original packaging and in resalable condition.

All Electronics:
Are sold as non-returnable items after 15 Days of delivery. Keep in mind about our restocking fees noted above.

ALL SHIPPING CHARGES ARE NONREFUNDABLE. ABSOLUTELY NO RETURNS, REFUNDS, OR EXCHANGES ALLOWED AFTER 30 DAYS
(15 Days for Electronics) FROM CUSTOMER’S RECEIPT OF MERCHANDISE.

All damaged, missing, or mistakenly shipped products must be reported within 24 hours of package delivery.

For most merchandise, items are warranted by the manufacturer for a minimum of 1 year.  If you wish to submit a Returned Merchandise claim, please do so by Emailing us at customersupport@greatlakesbuy.com further specific instructions will be given within 1-3 business days. Please, do not send back unauthorized products for return. Otherwise, the return claim may be automatically rejected.

Any unauthorized returns will not necessarily be re-stocked and/or refunded. Please note that payment refunds occur only when similar merchandise is not available for replacement.

CLAIMS FILED WITHIN 24 HOURS

As a reminder, all damaged, missing, or mistakenly shipped products must be informed with 24 hours of package delivery. Otherwise, return claims may be delayed and/or rejected.

CLAIMS FILED AFTER 24 HOURS

GreatLakesBuy stands by the quality and craftsmanship of all available merchandise. We will work with our Customers to the best of our ability regarding any merchandise returns and/or shipping concerns.

ALL ITEMS PURCHASED ON SALE OR AT SPECIAL DISCOUNTED PRICES OR PRICE REDUCTION SALES CANNOT RETUNED FOR MORE than the amount you paid.

On Checkout, The system is set so You Agree to the Terms and Conditions. This Return Policy is included in that page.
 


Welcome to
GreatLakesBuy.com


Live Support Chat
Hours are
8:00am-5:00pm EST.
Business Days

Email Us
Email us your number and we will call you!

NEWS-
MEMORIAL DAY SALE. Save 10% on our Milano Collection through May. Enter code "Remember13"

Order our Glasses by the Case and Save 15% off with free shipping.

Know instantly when we have a sale.
Follow us on Twitter
 


Secure Shopping with Authorize.net

Safe Shopping

Merchant Services

How to Care for your Hand Blown and Hand Painted Glassware

Customer Testimonials:

Excellent communications and service. I am happy to recommend  GreatLakesBuy.com to my family and friends.

Thanks, Don Hahn

The Bacchus Red wine and Decanter are absolutely beautiful Thanks for the great customer support. We couldn’t be more pleased.

Bill and Kathy

I just wanted you to know my daughter LOVED the glasses. I told her we would go back and "shop" and get some more. Thank you

Janet

Thanks for your prompt response in taking care of this situation. It’s so hard to find good service in today’s business world.

Ashlyn

GreatLakesBuy is upfront

   

  Follow us on Twitter Subscribe to me on YouTube
Follow me on twitter for Coupons and Discounts
Home | Products | Search | Protect your new Glassware | Privacy | Return Policy | Terms and Conditions | Contact | About Us | Shipping | Sitemap

 Copyright 2007 - 2013 Jetmo LLC ® All rights reserved